Dear PropW Users,
On August 12, 2026, PropW listed a number of new trading instruments for the evaluation phase, covering precious metals, U.S. stocks, Korean stocks, and ETFs. For the full list of new instruments, please refer to the Announcement on New Trading Instruments Added to the PropW Evaluation Phase.
Shortly after the listing, we identified that certain new instruments experienced anomalies during trading, including the inability to close positions normally. Our technical team promptly conducted an investigation and implemented emergency fixes. All related trading functions have now been fully restored.
We sincerely apologize for any inconvenience and impact this anomaly may have caused to some traders.
To protect the rights and interests of affected users, PropW has assessed the situation and will provide the following compensation package:
I. Users Who Failed the Evaluation: Reissuance of a Challenge Opportunity of the Same Tier
For users who, during the period from August 12, 2026, 12:30 to 21:30 (UTC+8), traded the newly added instruments and were affected by the anomaly, ultimately resulting in a failed evaluation, you may submit an appeal through PropW’s official customer support channel.
Upon verification and approval, the platform will reissue:
1 free official challenge voucher of the same tier as the affected package
Validity period: 30 days
Compensation for each eligible affected evaluation order is subject to the platform’s review results.
II. Users Who Participated in Trading: Reissuance of a General 50% Discount Coupon
For any user who traded any of the newly added instruments during the period from August 12, 2026, 12:30 to 21:30 (UTC+8) , regardless of the final evaluation outcome, you will receive:
1 general 50% discount coupon for the PropW platform
Applicable to: the purchase of designated PropW evaluation packages
Validity period: 30 days
The specific packages and terms of use are subject to the details shown on the coupon page.
III. Compensation Distribution Timeline
Eligible compensations will be distributed to the corresponding PropW accounts within 3 business days from the date of this announcement.
For users who need to submit an appeal due to evaluation failure, compensation will be issued after the review is approved.
PropW always values the trading experience and rights of every trader. We will further strengthen system testing, trading monitoring, and anomaly handling mechanisms before and after the launch of new instruments, to minimize the likelihood of similar incidents occurring in the future.
We once again apologize for the inconvenience caused by this anomaly and thank all traders for your understanding and support of PropW.
If you have any questions, please do not hesitate to contact PropW official customer support.
PropW Team
Dear PropW Users,
On August 12, 2026, PropW listed a number of new trading instruments for the evaluation phase, covering precious metals, U.S. stocks, Korean stocks, and ETFs. For the full list of new instruments, please refer to the Announcement on New Trading Instruments Added to the PropW Evaluation Phase.
Shortly after the listing, we identified that certain new instruments experienced anomalies during trading, including the inability to close positions normally. Our technical team promptly conducted an investigation and implemented emergency fixes. All related trading functions have now been fully restored.
We sincerely apologize for any inconvenience and impact this anomaly may have caused to some traders.
To protect the rights and interests of affected users, PropW has assessed the situation and will provide the following compensation package:
I. Users Who Failed the Evaluation: Reissuance of a Challenge Opportunity of the Same Tier
For users who, during the period from August 12, 2026, 12:30 to 21:30 (UTC+8), traded the newly added instruments and were affected by the anomaly, ultimately resulting in a failed evaluation, you may submit an appeal through PropW’s official customer support channel.
Upon verification and approval, the platform will reissue:
1 free official challenge voucher of the same tier as the affected package
Validity period: 30 days
Compensation for each eligible affected evaluation order is subject to the platform’s review results.
II. Users Who Participated in Trading: Reissuance of a General 50% Discount Coupon
For any user who traded any of the newly added instruments during the period from August 12, 2026, 12:30 to 21:30 (UTC+8) , regardless of the final evaluation outcome, you will receive:
1 general 50% discount coupon for the PropW platform
Applicable to: the purchase of designated PropW evaluation packages
Validity period: 30 days
The specific packages and terms of use are subject to the details shown on the coupon page.
III. Compensation Distribution Timeline
Eligible compensations will be distributed to the corresponding PropW accounts within 3 business days from the date of this announcement.
For users who need to submit an appeal due to evaluation failure, compensation will be issued after the review is approved.
PropW always values the trading experience and rights of every trader. We will further strengthen system testing, trading monitoring, and anomaly handling mechanisms before and after the launch of new instruments, to minimize the likelihood of similar incidents occurring in the future.
We once again apologize for the inconvenience caused by this anomaly and thank all traders for your understanding and support of PropW.
If you have any questions, please do not hesitate to contact PropW official customer support.
PropW Team