After your bank card is frozen, you should immediately go to the bank to inquire about the type of freeze. Generally, there are two types: bank freeze and judicial freeze.
Ⅰ、Reasons for bank freeze:
(1) Frequent large transfers, frequent transfers involving multiple parties, bank card having no balance or transaction records for a long time, and transactions with remarks containing sensitive keywords such as "cryptocurrency," "Bitcoin," etc. These reasons usually trigger the bank's risk control system (anti-money laundering system). Typically, the bank card status will show as "account suspended for non-counter services" or "receive only, no payment."
(2) Specific handling methods:
If the card is frozen for the above reasons and the funds in the card do not involve illegal money, you can go to the bank counter to consult and provide relevant proofs as required by the bank (such as identity verification documents, proof of fund source, etc.). After the bank verifies, the card is generally unfrozen within 3 to 7 working days.
Ⅱ、Reasons for judicial freeze:
(1) Generally involves cases of fund fraud where law enforcement agencies apply to the bank for freezing the account. Such freezes can last from as short as 3 days to as long as 6 months or even longer if extended. Judicial freezes are usually initiated by judicial authorities sending freeze notifications to the bank, which then freezes the account.
(2) Specific handling methods:
When encountering a judicial freeze, you must locate and proactively contact the judicial authority that issued the freeze notification. You can also consult friends with compliance or legal backgrounds and research related cases online. Actively cooperate and follow the instructions of the judicial authority.
(3) Freeze for 3 days:
This is a temporary freeze. As long as you actively cooperate with the police investigation and prove that you are not involved in any case or money laundering, the card will generally be unfrozen after 3 working days.
(4) Freeze for 6 months:
You need to immediately contact the bank to verify the exact freeze start date, duration, and the jurisdiction and contact details of the law enforcement agency that requested the freeze. After obtaining this information, call the agency to confirm which transaction caused the freeze and provide the requested proof documents. You may also need to go to the local authorities to give a statement. Throughout this process, you must actively cooperate with the local police, providing fund flow records and information about transaction counterparts.
(1) The CoinW platform cannot unfreeze your bank card. For unfreezing matters, please consult the freezing institution. If you encounter a freeze issue, you can provide relevant order information and freeze certificates, and the platform will assist in freezing related suspicious accounts.
(2) Proof documents usually include explanations of fund sources and transaction details. If you need transaction details for buy-crypto trades on the platform, you can download them from the web:
Asset Overview → Bill Center → Export Bill, select the "Buy Crypto Account" when exporting.
(3) If you require CoinW to provide evidence or retrieve funds information, it must be through an official judicial proof or court ruling from local authorities, and you should contact us directly at: [email protected]
(4) Handling procedures vary by region. In some areas, active cooperation and providing required documents may lead to quick unfreezing or unfreezing after six months. In others, especially for major cases, the freeze may be extended or only lifted after the case is resolved. If large amounts of funds are frozen, you can apply to the authorities to freeze only the involved funds.
After your bank card is frozen, you should immediately go to the bank to inquire about the type of freeze. Generally, there are two types: bank freeze and judicial freeze.
Ⅰ、Reasons for bank freeze:
(1) Frequent large transfers, frequent transfers involving multiple parties, bank card having no balance or transaction records for a long time, and transactions with remarks containing sensitive keywords such as "cryptocurrency," "Bitcoin," etc. These reasons usually trigger the bank's risk control system (anti-money laundering system). Typically, the bank card status will show as "account suspended for non-counter services" or "receive only, no payment."
(2) Specific handling methods:
If the card is frozen for the above reasons and the funds in the card do not involve illegal money, you can go to the bank counter to consult and provide relevant proofs as required by the bank (such as identity verification documents, proof of fund source, etc.). After the bank verifies, the card is generally unfrozen within 3 to 7 working days.
Ⅱ、Reasons for judicial freeze:
(1) Generally involves cases of fund fraud where law enforcement agencies apply to the bank for freezing the account. Such freezes can last from as short as 3 days to as long as 6 months or even longer if extended. Judicial freezes are usually initiated by judicial authorities sending freeze notifications to the bank, which then freezes the account.
(2) Specific handling methods:
When encountering a judicial freeze, you must locate and proactively contact the judicial authority that issued the freeze notification. You can also consult friends with compliance or legal backgrounds and research related cases online. Actively cooperate and follow the instructions of the judicial authority.
(3) Freeze for 3 days:
This is a temporary freeze. As long as you actively cooperate with the police investigation and prove that you are not involved in any case or money laundering, the card will generally be unfrozen after 3 working days.
(4) Freeze for 6 months:
You need to immediately contact the bank to verify the exact freeze start date, duration, and the jurisdiction and contact details of the law enforcement agency that requested the freeze. After obtaining this information, call the agency to confirm which transaction caused the freeze and provide the requested proof documents. You may also need to go to the local authorities to give a statement. Throughout this process, you must actively cooperate with the local police, providing fund flow records and information about transaction counterparts.
(1) The CoinW platform cannot unfreeze your bank card. For unfreezing matters, please consult the freezing institution. If you encounter a freeze issue, you can provide relevant order information and freeze certificates, and the platform will assist in freezing related suspicious accounts.
(2) Proof documents usually include explanations of fund sources and transaction details. If you need transaction details for buy-crypto trades on the platform, you can download them from the web:
Asset Overview → Bill Center → Export Bill, select the "Buy Crypto Account" when exporting.
(3) If you require CoinW to provide evidence or retrieve funds information, it must be through an official judicial proof or court ruling from local authorities, and you should contact us directly at: [email protected]
(4) Handling procedures vary by region. In some areas, active cooperation and providing required documents may lead to quick unfreezing or unfreezing after six months. In others, especially for major cases, the freeze may be extended or only lifted after the case is resolved. If large amounts of funds are frozen, you can apply to the authorities to freeze only the involved funds.